Description:

Job Overview:
The position is responsible for handling company complaints, litigation management, general legal support for the business and miscellaneous legal/compliance projects.

Job Responsibilities:

Drafts and handles responses to consumer complaints, including drafting responses, researching, organizing and collecting information related to consumer complaints.
Manage litigation, including managing performance of outside counsel, review outside counsel invoices for accuracy and reasonableness.
Reviews recommendations from outside counsel to develop and implement strategies on pre-litigation and litigation matters.
Reviews settlement offers and makes recommendations to accept or deny the offer.
General legal support, including assistance with contract drafting and preparing formal notices and letters related to company's agreements.
Provides support to company's Direct to Consumer channel and Privacy/Data Security team with specific focus on emerging privacy laws and telemarketing regulations.
Develop and maintain an in-depth understanding of A Protection Products Platform consumer products (all), organizational structure, reporting relationships, business practices, and policies & procedures.
Assist with other legal and compliance duties and/or projects including but not limited to matters related to compliance, operations, privacy, audit and legal research.
Proactively identify and address areas for improvement.
The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.

Job Requirements:

JD degree from accredited law school.
Minimum 2 years of experience.
Related industry legal/compliance experience strongly preferred. Related industries include experience working with our direct competitors, Automotive F&I industry, home warranties, consumer goods service contracts or insurance industry.
Deep technical knowledge of service contracts, debt cancellation agreements, vehicle protection products, motor club products, and insurance products, processes and services preferred.
Experience in telemarketing and privacy related regulations a plus.
Strong leadership, project management and relationship management skills.
Advanced skills in Microsoft Office applications.
Proficiency with spreadsheets, database applications and document management software.
Detail oriented, organized and patient individual.
Excellent verbal and written communication skills.
Ability to do compliance research.
Proficiency with software, including Nils, Serff, Westlaw, ODEN and internet research.
Experience working with the state and federal legal and regulatory agencies a plus.
Experience in legislative review, analysis and reporting preferred.
Must be authorized to work in the U.S
Must be able to successfully pass a background check