Description:

About Us:
A Conversational Intelligence Platform is the fastest way to boost contact center performance with live conversation intelligence. Built on the most accurate AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions and maximizes frontline team performance through coaching and end-to-end workflow automation. With Observe.AI, companies can act faster with real-time insights and guidance to improve performance, from more sales to higher retention.

A Conversational Intelligence Platform is trusted by hundreds of customers and partners, including Pearson, Accolade, Group 1 Automotive, Southeast Trans, and Public Storage. Our recent $125 million Series C led by Softbank Vision Fund 2 with participation from Zoom Video Communications, Inc., brings our total funding to date to $213M, with investments from Menlo Ventures, Next47, NGP Capital, Emergent Ventures, Scale Ventures, Nexus Ventures, and Y-Combinator. For more information, visit www.observe.ai.

What You'll Be Doing:

Become an important member of the GTM legal team that's charged with reviewing and negotiating all customer agreements, safeguarding us while facilitating our rapid revenue growth
Cultivate relationships while providing strategic advice on our go-to-market effortsHelp maintain our GTM legal agreements, ensuring that all terms and policies are excellent documents that allow both rapid revenue growth and long-term stability of the Company
Understand Observe.AI's product offerings, technology, security/data protection systems and policies, and standard commercial and other contracts, to provide a foundation for providing legal support throughout Observe.AI
Work with Finance, Security, Product & Privacy to communicate and enforce applicable policies as they relate to the global contracting processes
Handle major engagements and negotiations, balancing expansive revenue growth with long-term risk

Who You Are:

Minimum 8 years' experience including at least 3 in-house in a relevant role
Experience with cloud and software industries, including SaaS model, and a desire to work on legal issues in these areas
Substantial experience negotiating complex transactions involving security, privacy and IP issues
You have dealt with legal complexity while balancing legal risksExcellent working knowledge of commercial contract negotiation practices, especially in the SaaS industry, and applicable accounting rules including those relating to revenue recognition
Active state bar membershipKnowledge of intellectual property, data privacy and contract law
You have managed time, and client expectations, in the face of competing demands